Frequently Asked Questions

 

What is included in the course fee?

The fee for our open enrolment courses includes all course materials (pens, books, binders, paper), refreshment breaks and lunches. The fee is subject to, but does not include 5% GST. Although we reserve the right to change the course fees without notice, every attempt will be made to honour the fees posted on this website for the dates indicated.

 

What are the payment options?

Payment for each registered program is due prior to the start of the program.

  • To pay via Credit Card (We only accept Visa and MasterCard) - Please call our registration team at 1.800.618.3932.
  • To pay via Cheque - Please send your cheque payable to UBC Sauder School of Business at 1600 - 800 Robson Street, Vancouver, BC, Canada, V6Z 3B7
  • To pay via UBC Journal Voucher - Please email us a copy of a signed JV to exec.ed@sauder.ubc.ca
 

Is there a discount?

When a team of three or more people from the same organization attends the same course on the same date, each registrant receives a discount of 10% off the regular course fee. To take advantage of this promotion, please contact us before registration.


Tel: 604-822-8400
Toll Free: 1-800-618-EXEC (for calls inside Canada)

 

Where can I park?

There is an underground parking lot available at our facility. To access the Impark 800 St. Robson Lot 110 location, travel to the corner of Howe Street and Nelson Street (Howe Street is a one-way street). Once you have entered the parking lot follow the directional signs to UBC Robson Square the below ground parking area.

  • Hourly $3.75/(max $16/day)
  • Monday-Friday after 6pm: $3/hour or portion to a maximum of $6 for evening maximum
  • Weekends $3/hour or portion of to a maximum of $9 all day maximum
  • Coins and credit cards accepted

 

When is the payment due?

The course fee is due and payable at the time of registration. An invoice will be issued and emailed to you immediately. If you would like to edit details on the invoice, such as the company address or add a PO number, please contact us and we will issue a revised invoice.


Tel: 604-822-8400
Toll Free: 1-800-618-EXEC (for calls inside Canada)

 

How do I check the availability for the course that I wish to attend?

Course attendance is limited; however, if there is space available, it is possible to accommodate for a last-minute registration at any time up to the day before the commencement date. If in doubt please call or email to confirm space availability. For self-serve registrations, you can check the availability for all our open enrolment courses on the right-hand rail (a text indicator will show when there are fewer than 5 seats left per offering).

 

What is the cancellation policy?

Open Enrolment Courses

For Cancellations received:
Time Cancellation Transfer Substitution
Greater than 21 days
No fee
No fee
No fee
20 - 6 days before
$250.00 fee $250.00 fee No fee
5 - 1 day(s) before
$500.00 fee
$500.00 fee No fee
Within 24 hours/No show
100% fee
100% fee
No fee
  • Greater than 21 days before the course, you will receive a refund or transfer to another course with no administration fee
  • 20 to 6 days before the course, you will receive a refund or transfer to another course less a $250 administration fee
  • 5 to ONE day(s) before the course, you will receive a refund or transfer to another course less a $500 administration fee
  • If you cancel within 24 hours, or do not attend the course, you are NOT eligible for any refunds or transfers.

Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the course.

In-Residence Programs - (those that include accommodations)

Deposits are due upon registration.

For Cancellations received:

Time Cancellation Transfer Substitution
Before 30 days
No fee
No fee No fee
29 - 8 days before
50% fee 50% fee No fee
7 days before
100% fee
100% fee No fee
  • Greater than 30 days before the course, you will receive a full refund or transfer to another course with no administration fee
  • 29 to 8 days before the course, you will receive a refund or transfer to another course less 50% of the program fee
  • Within 7 days before, or do not attend the course, you are NOT eligible for any refunds, transfers or credits.

Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the course.

 

How do I get an invitation letter to apply for a travel visa?

If you are traveling to Vancouver from outside Canada and require a visa, please note that for our open enrolment courses we are unable to issue letters of invitation. If you are planning to attend a week-long program in residence, please contact us to review your eligibility for a program enrolment confirmation letter.

 

When and where are the courses held?

Open enrolment courses run from 8:30 am until 4:30 pm on the days indicated. Short term open enrolment courses are held at the UBC Robson Square campus.

Located in the heart of downtown Vancouver, our main location of UBC Robson Square is a vibrant learning centre that is easily accessible to learners throughout the Lower Mainland.

Robson Square is just a short walk from the Fairmont Hotel Vancouver, where many of our in-residence course participants stay, as well as the many amenities of downtown Vancouver.

The facility has more than 70,000 square feet of welcoming meeting rooms, program facilities, break-out areas, computer labs and reception areas. Click here for more detailed instructions on how to visit our facility.

 

Where are the closest hotels located?

For courses held at UBC Robson Square we recommend that you contact the Fairmont Hotel Vancouver for a preferred Sauder Executive Education rate (subject to availability).

900 West Georgia Street
Vancouver, BC V6C 2W6
(Map Location
For Reservations - Click here

Contact:


Phone:
604-684-3131 OR 1-866-540-4452
Email: hvc.reservations@fairmont.com
** Please request UBC Sauder School of Business corporate rate **

 

Are meals included with the course fee?

Meals are included as part of the course fee. Breakfast is available at 8:00 am, and lunch begins at noon. Light snacks and refreshments are provided in the morning and afternoon. We can accommodate for food allergies/dietary restrictions if information is given at time of registration.

 

What is the dress code?

We suggest a business casual dress code for participants. There are networking opportunities available during lunch and morning/afternoon breaks.

 

What if my course offering becomes cancelled?

In the event of a last minute scheduling problem, we reserve the right to substitute a fully qualified speaker who is not listed in the course description.

We also reserve the right to cancel or change dates of any executive program due to insufficient enrollment or extremely poor weather. If a course is cancelled for any reason, the University's liability is limited to a full refund of the program fee. Participants are responsible for their individual travel arrangements and costs. Travel insurance is recommended in the unlikely event that a program is cancelled or dates change – please ensure that the travel insurance purchased covers this type of cancellation.